GETTING STARTED WITH PRIVATES
We welcome all levels! Beginners may schedule a Mat/Springboard class without prior experience. At least one private session is required prior to group reformer classes. This is an important step to maintain the quality and pace of our classes. Beginners are strongly encouraged to schedule 3 Introductory lessons. You will learn the essential exercises on all the equipment so that you are comfortable in any class
ARRIVING FOR CLASS
Please arrive 5 minutes early to get settled in for class. Reformer classes are in Suite 200, Springboard classes and privates in Suite 300. In consideration of others, silence your cell phone. Doors are locked 10min after class starts.
WHAT TO WEAR
Everyone is required to wear Pilates Socks for hygiene and safety; available for purchase in the studio. Wear something comfortable (no zippers—they damage the equipment), and avoid lotions, oils and perfume.
We have a 14 hour cancellation window. Please cancel yourself online prior to 14 hours before a scheduled service to avoid late cancel charges. We understand that life sometimes happens, therefore we offer 1 "Grace" late cancel per year. To receive a pass, you must cancel yourself online and notify the office (via email) before the class starts. (Does not apply to group privates or series classes.)
Classes need at least 2 participants. When a solo student is signed up, we will personally contact you for rescheduling. We maintain flexibility in class and in life...
Thanks for taking the time to late cancel yourself online. If someone on the wait list is able to take your spot, you will not be charged for the class.
- Class packages, privates, and series:
- EARLY CANCEL (up to 14 hours before class) FREE
- LATE CANCEL (within 14 hours before class) LOSE CLASS
- LATE CANCEL MONTHLY AUTO-RENEW$15 fee
- NO SHOW: Class reservations will be removed after 3 no-shows/absent.
By creating a wait list reservation, you agree to be automatically added should a spot open up. You will be notified via email if you have been placed into the class. The wait list locks at 12 hours, meaning you will not automatically be added in after that point. Please manage your reservations; once you are added to the class roster, the cancellation policy is effective.
REFUNDS & EXTENSIONS
All packages are non-refundable, no-transferable, and cannot be exchanged or credited for other services within the studio. Each service has an expiration date which appears when making the purchase. Package rates are reserved for those who are committed to completing the classes within the given time frame. After all, consistency is how we see such incredible results! We do not grant extensions, therefore please make sure you are able to attend classes in the time allotted.
We follow local school closings during severe weather. If your class is cancelled, your account will be automatically credited. Follow us on Facebook and Instagram for updates.
Please notify your instructor if you are pregnant. We do not advise taking regular classes (as a new student) after you have become pregnant. Your body will change quickly, making many positions uncomfortable. For this reason we offer prenatal Series classes and private sessions with a qualified perinatal instructor. Pilates is highly recommended to help you regain your strength postnatal.
Anyone under age 18 is required to have a parent-signed waiver. Small children, while we do love them, are prohibited from the studio space.